Imagine this: ice-cold water running out on a winter morning, or your internet failing mid-stream. That panic? That’s downtime—costly for both customers and utility providers. In Denmark, Trefor knew that a fast, informed response is everything.
Here’s how Maplytics—seamlessly embedded in Dynamics 365 CRM—transformed their utility field service:
1. The Challenge: Downtime Costs Too Much
Trefor serves over 150,000 customers with heating, electricity, water, and fiber. A single disruption can disrupt comfort, harm trust, and strain operations. Locating underground issues—or the correct station—is often a guessing game, leading to lost time and frustrated customers.
2. Maplytics Makes It Visual—Fast
Rather than maps and spreadsheets scattered across tools, Maplytics brings everything into one mapped view within Dynamics 365. Trefor can now see station locations, technician positions, and service requests on one dynamic canvas.
Why this matters: The faster you see it, the faster you fix it.
3. Spot Disruption in Seconds with Radius Search
When a station shows trouble, Trefor uses Radius Search to instantly locate the closest technician—not just by distance but in real-world map context. This cuts out wasted guesswork and speeds up response.
4. Plan Smarter Field Routes & Assignments
Maplytics transforms surface-level workflows into streamlined tactics. Dispatchers now assign tasks based on real-time location data and optimized routes, reducing backlog and balancing workloads.
The result? Faster dispatch. Fewer delays. Happier customers.
5. Data + Map = Smarter Strategy
Trefor no longer guesses where service issues are likely to occur. With Maps overlaid on field history and service data, they spot patterns—like aging infrastructure zones—enabling proactive maintenance and efficiency.
6. Results Speak for Themselves
- Downtime dramatically reduced—service back online faster than ever.
- Resource use was optimized, ensuring no technician was idle or overextended.
- Customer satisfaction rose, thanks to quicker fixes and fewer disruptions.
Why This Story Matters
Trefor’s journey illustrates a simple truth: location intelligence is a game–changer when embedded directly into the systems teams already use. With Maplytics, they didn’t add tools—they upgraded the capability.
