Privacy Policy

This Website (“Website”) is operated by Inogic Tech (India) Pvt. Ltd. (hereinafter referred to as “We”, “Us”, “Our”, and “Inogic”). This Website provides information about Our software as a service product for map visualization that integrates Bing/Azure Maps with Microsoft Dynamics 365 CRM, which enables Our clients/customers across all sectors (“Customers”) to visualize geographic data, optimize routes, schedule appointments, perform proximity searches, create heat maps, and manage territories through the visual interface or MapCopilot, the chat interface, to improve sales, streamline business processes, and engage with the right Customers (“Services”).

This Privacy Policy (“Policy”) provides for the practices for the collection, possession, storage, handling and dealing of personally identifiable information/data and sensitive personal data of the User. The Company urges the User to read and understand this Policy and the Terms of Use available at https://www.maplytics.com/terms-of-use/ (“ToU”) carefully.

This Policy constitutes an electronic record in terms of the applicable laws. We handle Your Personal Information in accordance with all applicable data protection and privacy laws, regulations, and statutory requirements in force from time to time in the jurisdiction relevant to the Users as on the relevant date (“Applicable Privacy Laws”).

We encourage You to read this Policy in full and understand Our privacy practices. Your usage of Our Website constitutes Your acceptance of this Policy and Your consent to the usage of the information in compliance with this Policy.

We may also update the terms of this Policy from time to time, and We encourage You to review this page regularly. Continued usage of the Website following changes to this Policy will mean that You accept those changes.

1. Who Does This Policy Apply To?

This Policy applies to all persons accessing Our Website (hereinafter referred to as “User”, “You”, “Your”). This Privacy Policy applies only to this Website and describes how and why We collect information about Users.

2. What Type of Information Do We Collect?

2.1 In the course of Users accessing the Website, Users may provide the following information through the Contact Us function:

First Name
Last Name
Email Address
Country

(Collectively referred to as “User Information”).

2.2 This Policy shall not apply to User Information if such information does not qualify as ‘personal information’ or ‘personal data’ under the Applicable Privacy Laws (“Personal Information”). Any such non-Personal Information may be used, processed, or disclosed by Us without the restrictions set out in this Policy.

3. How and When We Collect Your Information?

When You use this Website, You may provide Us with Personal Information for inquiries in relation to Our Services.

If You provide Us with third-party data, You will be responsible for having shared such information. You must be legally authorized to share it (for example, authorized by a third party to share information, or for any other legitimate reason).

4. How We Use Your Information?

We use the User Information for the following purposes:

To facilitate the User’s access to the Website.
To reach out to Users in relation to their queries.
To send periodic emails regarding Our products and Services.
To follow up after correspondence (email or phone inquiries).
For legitimate uses as permitted under Applicable Privacy Laws.
To meet Our legal obligations under applicable laws, which form the legal basis for processing Your Personal Information. Certain laws may require disclosure of Your Personal Information to public authorities.
To the extent permissible under Applicable Privacy Laws, to detect, react to, and prevent fraudulent or illegal behavior that could compromise the security of Our Website.
To resolve disputes, provide customer support, and troubleshoot problems as permitted by law.

We may approach the User for consent for any other specific purpose not listed in this Policy.

5. What Are Cookies and How Do We Collect and Use Them?

We do not collect any Personal Information of Users through Cookies.

Any collection, processing, or use of Personal Information through Cookies by third parties shall be governed by the respective privacy and cookie policies of such third parties, and We shall have no responsibility or liability in relation thereto.

Cookies can be managed and deleted through settings options available on the Website. However, this may prevent You from properly using certain features of the Website.

6. Where Is Your Personal Information Stored?

The Personal Information that We collect in respect of the User is hosted within Our secured database systems in India, and We maintain data backups for business continuity purposes.

7. Disclosure of Your Information

We may use the information We collect from You in the following ways:

We do not sell or disclose individually identifiable information obtained online about Our visitors to anyone outside of Maplytics unless required by law or where disclosure is necessary to protect the safety of Customers, employees, or property.
Persons authorized by Us to perform Personal Information-related activities, including employees, processors, and system administrators responsible for managing Our IT systems. Such individuals are bound by confidentiality obligations and specific rules concerning the processing of Personal Information.
Law enforcement agencies or other authorities whose orders or provisions are binding on Us, including where We must comply with judicial orders, applicable laws, or defend Ourselves in legal proceedings.
For corporate transactions, including any sale, transfer, merger, acquisition, or other corporate transaction involving the Company, its shares, assets, or business. In such cases, the successor entity will continue to protect Personal Information in accordance with this Policy.

8. Security

8.1 We exercise great care to protect Your personally identifiable information. This includes, among other things, using industry-standard techniques such as firewalls, encryption, intrusion detection, and site monitoring.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while We strive to protect Your personally identifiable information, We cannot ensure or warrant the security of any information You transmit to Us or receive from Us.

This is especially true for information You send to Us via email. We have no way of protecting that information until it reaches Us. Once We receive Your transmission, We make Our best efforts to ensure its security on Our servers.

8.2 If there is a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Information transmitted, stored, or otherwise processed, and where required by applicable data privacy laws, You will be notified along with the competent data protection authority.

9. How Long We Keep Personal Information

9.1 We shall retain the User’s Personal Information processed for the purposes described under Section 4 only for as long as is necessary. After such reasonable period, the information will be appropriately and securely destroyed or anonymized in accordance with applicable law.

9.2 However, Personal Information may be retained for a longer period in the event of potential and/or actual claims, resulting liabilities, mandatory legal retention requirements, and/or storage obligations.

9.3 Personal Information processed to comply with legal obligations (as described under Section 4) will be retained for the period prescribed under applicable laws and regulations.

10. What Are Your Rights and Obligations in Relation to Your Personal Information?

10.1 Save and except the rights provided herein in this Policy, all rights to the Personal Information shall belong to the User. Users shall ensure the following:

1. To provide true and accurate details of Personal Information.
2. To keep their information up to date.
3. To regularly review this Policy.
4. To keep their account credentials confidential and notify the Company or the Customers of the Company, as applicable, of any security breaches.

10.2 You have the following rights pertaining to the Personal Information shared by You:

1. Right to know what Personal Information We hold and to have the information communicated to You.
2. Right to access copies of Your Personal Information. We may charge a reasonable fee for this service where permitted by law.
3. Right to request that the Personal Information held by Us be corrected, rectified, or deleted.
4. Right to object to the processing of Personal Information or request restriction of such processing.
5. Right to opt out of targeted advertisements (if applicable).
6. Right to withdraw Your consent to submit or process any or all Personal Information or decline to provide permissions through the Website at any time.
7. Right to nominate another individual who shall, in the event of Your death or incapacity, exercise Your rights on Your behalf.

Any request to update, delete, or correct Personal Information, or to withdraw consent regarding the sharing and use of Personal Information (including opting out of targeted advertisements), should be sent by email to sales@inogic.com.

Requests to view or change Personal Information may take a few days to process.

Each communication requesting to stop receiving future emails from Us should be sent with the subject line “Opt Out”.

Notwithstanding any opt-out request relating to targeted advertisements, You may continue to receive transactional and service-related communications.

10.3 If You withdraw consent, object to processing, or request deletion of Personal Information, Your access to the Website may be limited.

10.4 Deletion requests will be reviewed on a case-by-case basis in accordance with applicable law, and certain information may be retained for legal, regulatory, or compliance purposes.

11. What This Policy Does Not Cover?

This Policy explains and covers only the processing of Personal Information carried out by Us as the data fiduciary in relation to the Website.

This Policy does not cover processing carried out by persons or entities other than Us. In such instances, We are not responsible for any processing of Personal Information that is not covered by this Policy.

12. Usage of Personal Information for Other Purposes

Should We need to process Your Personal Information differently or for purposes other than those indicated in this Policy, You will receive specific notice before such processing begins.

13. How Do We Update This Policy?

13.1 This Policy is current as of the last updated date stated at the beginning of this document.

13.2 We may periodically revise this Policy to keep pace with new technologies, industry practices, business requirements, and regulatory changes.

While We expect most such changes to be minor, We encourage Users to periodically review this Policy to remain informed about how We protect and use Personal Information.

14. How to Contact Us?

Any queries, concerns, or complaints regarding the collection, use, processing, disclosure, or protection of Personal Information, or any alleged breach of this Policy, may be addressed to Our Grievance Officer.

Grievance Officer: Grievance Cell

Email: sales@inogic.com

The Grievance Officer shall acknowledge and dispose of complaints within the time period prescribed under applicable laws.